Shipping policy
# Shipping Policy
**Effective Date:** July 25, 2026
At Refuat Wellness, we work to process every order quickly and carefully.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time
Estimated delivery times:
* United States: 3–7 business days
* International: 7–21 business days (where available)
Delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping charges are calculated at checkout based on your location, package weight, and selected shipping method.
Free shipping promotions may be offered from time to time.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information, when available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Refuat Wellness is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost during transit, please contact us within seven (7) days of the expected delivery date at:
[support@refuatwellness.com](mailto:support@refuatwellness.com)
We will work with the shipping carrier to resolve the issue as quickly as possible.
International Orders
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
Shipping Delays
Unexpected events such as severe weather, holidays, customs inspections, or carrier disruptions may delay delivery. We appreciate your patience if these situations occur.
Questions
For shipping questions, contact:
[support@refuatwellness.com](mailto:support@refuatwellness.com)